Creamy Chicken Tortilla Soup — Hi, I’m Anjalina, a 28-year-old from the UK who never imagined that the kitchen would become my favourite place to laugh, experiment, and sometimes make a little mess. I first spotted this recipe on an Instagram Reel, and honestly, it looked too good not to try. The creamy swirl melting into the soup, the pop of green from the jalapeños, and that golden tortilla crunch on top — total perfection. I was practically drooling by the end of the video and knew I had to recreate it in my own kitchen. Try it yourself and tag me — I’d love to see your version of this beau.
Why You’ll Love This Recipe
This soup is everything you want on a cold day — creamy, flavorful, and hearty without being heavy. It’s a cozy mix of spicy and soothing, made with simple ingredients that come together easily in one pot. Whether you’re cooking for family, friends, or just yourself, it’s a recipe that makes everyone feel cared for.
It’s also flexible — make it on the stove or in a slow cooker. The leftovers taste even better the next day, making it ideal for meal prep. This Creamy Chicken Tortilla Soup is comfort food made simple, and it never disappoints.
Ingredients (Detailed & Humanized)
- 1 yellow onion, diced – adds a sweet, aromatic base flavor.
- 1 poblano pepper, chopped – brings mild heat and earthiness.
- 2 jalapeños, seeded and chopped – for just the right kick of spice.
- 2 teaspoons cumin – adds warmth and depth.
- 2–3 teaspoons taco seasoning – infuses bold Mexican-style flavor.
- Kosher salt and black pepper – to balance and enhance every bite.
- 1 pound boneless, skinless chicken breasts or thighs – tender protein that soaks up all the flavor.
- 3 cups salsa verde – tangy, vibrant base with a hint of smokiness.
- 2 cans (4 oz each) diced green chiles – adds mild spice and texture.
- 3–4 cups chicken broth – the comforting backbone of the soup.
- 6 ounces cream cheese, melted – makes it silky and creamy.
- 1 cup shredded cheddar cheese – melts in for richness and depth.
- ½ cup fresh cilantro, chopped – adds brightness at the end.
- Lime zest and juice – for a burst of freshness.
- Lots of salted tortilla chips – for that satisfying crunch on top.
- Yogurt, avocado, and green onion, for serving – cooling and colorful finishing touches.
Directions (Step-by-Step Cooking Guide)
- Sauté the aromatics. Heat a little olive oil in a large pot and add the diced onion. Let it cook until fragrant and golden. Stir in the poblano, jalapeños, cumin, and taco seasoning. You’ll notice the spices releasing their aroma — that’s when you know the flavor is building.
- Add the chicken and broth. Nestle the chicken into the pot, coating it with the spices. Pour in the salsa verde, diced green chiles, and chicken broth. Give everything a good stir, cover partially, and let it simmer gently until the chicken is cooked through and tender.
- Shred the chicken. Remove the chicken and shred it with two forks. This step fills the kitchen with the cozy scent of spiced broth. Return the shredded chicken to the pot.
- Stir in creaminess. Melt the cream cheese slightly, then whisk it into the soup until smooth. The broth will turn creamy and lush. Stir in the cheddar cheese until it melts completely.
- Add brightness. Finish with fresh cilantro, a squeeze of lime juice, and a touch of zest for that bright, citrusy lift.
- Serve and garnish. Ladle the soup into bowls and pile on your favorite toppings — crushed tortilla chips, creamy avocado slices, green onions, and a dollop of yogurt or sour cream. Every spoonful is warm, creamy perfection.
Cultural or Technique Note
This Creamy Chicken Tortilla Soup draws inspiration from classic Sopa de Pollo and Tex-Mex flavors, where spices, peppers, and broth come together in one comforting bowl. It’s a twist on traditional tortilla soup — creamier, richer, yet still full of bright Southwestern character. The use of salsa verde adds a vibrant, tangy note that makes this version special.
Serving Suggestions
- With extra tortilla chips for dipping
- Alongside warm corn or flour tortillas
- Over a scoop of fluffy rice or quinoa
- With a crisp green salad for balance
Pro Tips for Success
- Melt the cream cheese before adding it so it blends smoothly.
- Use rotisserie chicken if you’re short on time.
- Don’t skip the lime — it lifts the flavors beautifully.
- Taste and adjust salt before serving; the salsa can vary in saltiness.
- Add toppings right before eating to keep them fresh and crisp.
- Let it sit overnight — it tastes even better the next day.
Common Mistakes to Avoid
Overheating the cream cheese: This is one of the easiest ways to lose that silky, creamy texture. Always melt it gently, off the direct heat, and whisk it in slowly to avoid curdling.
Not tasting as you go: With salsa-based soups, the saltiness and spice levels can vary widely depending on the brand. Give it a quick taste at each stage — you’ll keep the balance just right.
Adding tortilla chips too early: They’ll get soggy fast and lose that satisfying crunch. Keep them aside until just before serving for the perfect texture contrast.
Skipping lime or cilantro: These two ingredients are small but mighty — they add brightness and freshness that cut through the richness of the soup. Don’t skip them!
Boiling after adding cheese: Once the cheese is in, keep the heat low. Boiling can cause separation and ruin the creamy consistency you worked so hard for.
Forgetting to rest the soup: Letting it sit for a few minutes before serving allows the flavors to meld beautifully. It’ll taste even better with just a little patience.
Storage & Reheating
Fridge: Store in an airtight container for 3–4 days. The flavors actually deepen over time, making leftovers even more delicious.
Freezer: Freeze in individual portions or a large airtight container for up to 2 months. Thaw overnight in the fridge before reheating.
Reheat: Warm gently on the stove over low heat. Add a splash of chicken broth or water to loosen it up if it thickens too much. Avoid high heat — that’s the secret to keeping it creamy.
Pro tip: Store tortilla chips separately in an airtight bag or container at room temperature. Add them only when serving so they stay perfectly crisp.
Frequently Asked Questions (FAQ)
Q1: Can I make this in a crockpot?
Yes! Just add all the ingredients except the cream cheese and cheddar to your slow cooker. Cook on low for 6–7 hours or high for 4–6 hours. Stir in the cheeses at the end until melted and creamy.
Q2: Can I use rotisserie chicken?
Absolutely. It’s a great shortcut! Skip the simmering step and stir the shredded rotisserie chicken into the soup after adding the cream cheese. It saves time without sacrificing flavor.
Q3: Can I make it less spicy?
Definitely. Just reduce or leave out the jalapeños and use a mild salsa verde. You’ll still get that deep, comforting flavor — just without the extra heat.
Q4: How can I thicken the soup more?
Try adding an extra spoonful of cream cheese or a handful of cheddar. You can also simmer the soup uncovered for a few extra minutes to let it reduce naturally.
Q5: Can I make it dairy-free?
Of course! Substitute dairy-free cream cheese and vegan shredded cheese. You’ll still get a creamy, satisfying texture and all that rich flavor.
Q6: Can I add beans or corn?
Yes — for a heartier version, stir in a can of black beans or sweet corn at the end. They add extra texture and sweetness that pairs beautifully with the creamy base.
Q7: What’s the best topping combination?
: My personal favorite: avocado slices, a dollop of yogurt or sour cream, a sprinkle of cilantro, and a handful of crushed tortilla chips. Add a drizzle of lime juice for a fresh finish.
Closing Paragraph
This Creamy Chicken Tortilla Soup is more than a meal — it’s a hug in a bowl. Each spoonful is layered with flavor, warmth, and comfort. Whether you top it simply or pile it high with avocado, cilantro, and chips, it’s the kind of dish that makes everyone feel at home. Share it with your loved ones or keep it all to yourself — either way, it’s sure to become a cozy favorite in your kitchen.
Final Thoughts
There’s something so grounding about making a pot of soup from scratch — the chopping, stirring, tasting, and waiting as your kitchen fills with warmth. This one always brings me comfort, especially on gray, chilly evenings. I hope it brings that same sense of calm and joy to your table too.

Creamy Chicken Tortilla Soup
Equipment
- Large Pot
- Knife
- Cutting board
Ingredients
Main Soup Base
- 1 yellow onion diced
- 1 poblano pepper chopped
- 2 jalapeños seeded and chopped
- 2 tsp cumin
- 2.5 tsp taco seasoning
- Kosher salt and black pepper to taste
- 1 lb boneless, skinless chicken breasts or thighs
- 3 cups salsa verde
- 2 cans diced green chiles 4 oz each
- 3.5 cups chicken broth
- 6 oz cream cheese melted
- 1 cup shredded cheddar cheese
- 0.5 cup fresh cilantro chopped
- lime zest and juice to taste
Toppings
- salted tortilla chips crushed, for topping
- yogurt or sour cream for serving
- avocado sliced, for serving
- green onions sliced, for serving
Instructions
- Heat oil in a large pot. Sauté the diced onion until soft and golden. Add poblano, jalapeños, cumin, and taco seasoning. Cook until fragrant.
- Add chicken, salsa verde, green chiles, and chicken broth. Stir well and let simmer until the chicken is fully cooked and tender.
- Remove chicken and shred it with two forks. Return shredded chicken to the pot.
- Melt cream cheese and whisk it into the soup. Stir in cheddar cheese until melted and smooth.
- Stir in chopped cilantro, lime zest, and juice. Adjust seasoning if needed.
- Ladle into bowls and garnish with tortilla chips, avocado, yogurt or sour cream, and green onions.